📄 BrandsRep KE: Terms of Service

The ground rules for working with us and using our website

Welcome to BrandsRep KE ("BrandsRep", "we", "us"). By using our website or engaging our services you agree to these Terms. If you do not agree, please do not use the site or our services.

1. Our Services

We provide digital marketing services, including digital and internet marketing, SEO, content and social media marketing, B2B marketing, branding and web design. The exact scope, deliverables, timelines and fees for each project are set out in a proposal, Statement of Work (SOW) or service agreement agreed with you.

2. Proposals, Orders and Payment

• Quotes: Prices are quoted in Kenyan Shillings (Ksh) unless stated otherwise, and a quote is valid for the period stated on it.
• Payment: Fees are payable on the schedule set out in your proposal or SOW. Work may be paused if invoices are overdue.
• Extra work: Work outside the agreed scope is quoted and agreed with you before it begins.

3. Client Responsibilities

To deliver good results on time, you agree to provide accurate information, timely feedback, and the access and brand assets we reasonably need (for example, website, analytics or social media accounts). You confirm that you own, or have permission to use, all materials you give us.

4. No Guarantee of Results

We apply our expertise and a data-driven approach to every campaign, but marketing outcomes depend on many factors outside our control, including market conditions, competitors, search engine and platform changes, and your budget. We therefore cannot guarantee specific rankings, traffic, leads or sales figures unless expressly agreed in writing.

5. Intellectual Property

Once all fees for a project are paid in full, you own the final deliverables created specifically for you. We keep ownership of our pre-existing tools, templates, methods and know-how, and may show completed work in our portfolio unless you ask us in writing not to. Third-party assets (such as stock images, fonts or plugins) remain subject to their own licences.

6. Confidentiality and Data

We treat non-public information you share with us as confidential and use it only to deliver our services. How we handle personal data is described in our Privacy Policy.

7. Refunds

Refund requests are handled under our Refund & Client Satisfaction Policy.

8. Limitation of Liability

To the fullest extent permitted by law, BrandsRep KE is not liable for indirect or consequential losses, including lost profits, revenue or business opportunities. Our total liability for any claim relating to a service is limited to the fees you paid us for that service.

9. Termination

Either party may end an engagement as set out in the service agreement or SOW. Fees for work completed up to the date of termination remain payable. We may suspend or end services if these Terms are breached.

10. Website Use

You agree not to misuse this website, attempt to gain unauthorised access, or copy our content or branding without permission. We work to keep the site accurate and available but provide it "as is", and may change or remove content at any time. Links to third-party sites are provided for convenience and we are not responsible for their content.

11. Governing Law

These Terms are governed by the laws of the Republic of Kenya, and the Kenyan courts have jurisdiction over any dispute, unless your signed service agreement says otherwise.

12. Changes and Contact

We may update these Terms from time to time; the latest version is always published on this page. Questions? Contact us at support@brandsrep.co.ke or on WhatsApp at +254 743 605 746.